On September 2, The Human Capital Lab presented the webinar titled “Effectively Implementing and Measuring Collaborative Learning.” During the presentation we explored our experience with a collaborative learning solution and addressed participant questions, but we did not get to all of the interesting points and intriguing questions contributed by the learning leaders in attendance. I’d like to touch on three.
First, there were several questions about determining an organization’s collaborative learning maturity. I’m not familiar with a model that specifically addresses collaborative learning; however, the American Productivity and Quality Center (APQC) has developed a Knowledge Management Maturity framework. As we discussed during the webinar, collaborative learning and knowledge management are closely related. The Human Capital Lab is a member of APQC and we found their model to be helpful in determining the maturity of our use of social media. The model includes initiating, developing, standardizing, optimizing, and innovating.
The next topic I’d like to cover is ways to support the adoption of a collaborative learning initiative. As I shared, it is often necessary to incentivize use until your system reaches a tipping point. Eventually there will be enough resources and people in the system that you won’t have to push usage – people will pull membership. To get to that point, we used a variety of techniques. Many platforms offer social equity titles, which motivate some users. We offered small prizes and recognition for the best peer-selected contribution. Anecdotal success stories encouraged participation and suggested innovative uses.
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