Analysis of Call Center Agent Turnover

Posted: May 28, 2010 by Jennifer A. Moss Breen, Ph.D. and Michael Chevalier, Capital Analytics, Inc.

This case study measured the business impact of five different learning programs and evaluated the factors related to call center agent retention.

LOG IN or Join to read the entire article.



Forgot your password?

It's free to join!
Create an account now.

Related Resources:

Understanding the Value of Education

Identifying and Developing High Potential Employees

Military Veteran Transferrable Characteristics

© Bellevue University. All rights reserved.  |  Privacy  | Terms of Use  |  Accreditation  | Toll Free (877) 234-8720